Shipping policy

Shipping Policy – Riders Heaven RS

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Destinations

We currently ship to:

🇩🇪 Germany (Deutschland)
🇬🇧 United Kingdom

3. Shipping Rates

Free shipping on all orders. No minimum order value required.

4. Estimated Delivery Times

Germany: 3–7 business days
United Kingdom: 5–10 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing (for UK orders), or other unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, you will receive an email with your tracking information. You can use this to monitor the status of your delivery.

6. UK Customs & Import Duties

Orders shipped to the United Kingdom may be subject to customs duties, taxes, or import fees upon arrival. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at ridersheaven1@outlook.com or call +49 4456 8995710. We will work with the carrier to resolve the issue as quickly as possible.

8. Contact

For any shipping-related questions, please reach out to us:
📧 ridersheaven1@outlook.com
📞 +49 4456 8995710